TERMS AND CONDITIONS
GENERAL
THE TERMS AND CONDITIONS APPLY TO ALL PURCHASES MADE ON WWW.BLKLAB11.COM, OWNED AND OPERATED BY BLK.LAB11 APS, CVR 45 39 37 39, SØLVGADE 6B, 1307 COPENHAGEN K. WHEN YOU SHOP AT BLK.LAB11, YOU ACCEPT OUR TERMS AND CONDITIONS. WE RECOMMEND THAT YOU READ THEM CAREFULLY.
THESE TERMS AND CONDITIONS APPLY WHEN YOU PURCHASE OR ORDER GOODS FROM THE WEBSITE. WE RESERVE THE RIGHT TO UPDATE THESE TERMS AND CONDITIONS, SO YOU ARE ENCOURAGED TO ACCEPT THEM EACH TIME YOU SHOP WITH US.
PRICES & PAYMENT
THE PRICES ON THE WEBSITE INCLUDE VAT AND ARE DISPLAYED IN THE FOLLOWING SELECTED COUNTRIES: DENMARK, NORWAY, SWEDEN, UNITED KINGDOM, GERMANY, SWITZERLAND, THE NETHERLANDS, BELGIUM, ITALY, FRANCE, SPAIN, UNITED STATES & AUSTRALIA.
FOR PURCHASES OUTSIDE THE ABOVE COUNTRIES, PAYMENT IS REFERRED THROUGH OUR UNITED STATES OR EUROPEAN SITES, WHERE EITHER USD OR EURO IS THE PREFERRED CURRENCY AT CHECKOUT.
FOR PURCHASES MADE OUTSIDE THE EU, THE CUSTOMER IS RESPONSIBLE FOR ANY CUSTOMS DUTIES, IMPORT FEES, AND VAT THAT MAY BE CHARGED BY LOCAL AUTHORITIES UPON DELIVERY.
THE TOTAL PRICE, INCLUDING SHIPPING, IS SHOWN BEFORE YOU COMPLETE YOUR ORDER.
YOU CAN PAY WITH: VISA DANKORT, MASTERCARD, APPLE PAY, GOOGLE PAY, MOBILEPAY, PAYPAL & AMERICAN EXPRESS. THE PAYMENT IS ONLY CHARGED ONCE THE ITEM IS SHIPPED.
PAYMENTS ARE HANDLED SECURELY USING SSL ENCRYPTION (SECURE SOCKETS LAYER). WE COLLABORATE WITH PENSOPAY – YOUR CARD INFORMATION IS PROTECTED.
DISCOUNTS, PROMO CODES, AND OTHER OFFERS CANNOT BE COMBINED UNLESS SPECIFICALLY STATED. DISCOUNT CODES ARE NOT VALID ON GIFT CARDS OR SALE ITEMS.
DELIVERY
ALL LISTED PRICES FOR PRODUCTS, DELIVERY, AND OTHER COSTS INCLUDE APPLICABLE TAXES, VAT, AND DUTIES.
SHIPPING AND DELIVERY CHARGES MAY VARY AND WILL BE ADDED TO EACH INDIVIDUAL ORDER.
IMPORT DUTIES AND TAXES: CUSTOMERS OUTSIDE THE EU ARE RESPONSIBLE FOR ANY CUSTOMS FEES, TAXES, AND OTHER IMPORT CHARGES RELATED TO RECEIVING THE SHIPMENT.
VIEW ESTIMATED DELIVERY TIMES FOR THE FOLLOWING LOCATIONS:
| Country | Estimated Delivery Time |
| DENMARK | 1-2 BUSINESS DAYS |
| NORWAY | 2-5 BUSINESS DAYS |
| SWEDEN | 2-3 BUSINESS DAYS |
| UNITED KINGDOM | 2-4 BUSINESS DAYS |
| GERMANY | 2-3 BUSINESS DAYS |
| SCHWEIZ | 2-3 BUSINESS DAYS |
| NETHERLAND | 2-3 BUSINESS DAYS |
| BELGIUM | 2-3 BUSINESS DAYS |
| ITALY | 3-5 BUSINESS DAYS |
| FRANCE | 2-4 BUSINESS DAYS |
| SPAIN | 3-5 BUSINESS DAYS |
| UNITED STATES | 2-5 BUSINESS DAYS |
| AUSTRALIA | 4-6 BUSINESS DAYS |
WE DELIVER WORLDWIDE. IF YOUR DESIRED DELIVERY COUNTRY IS NOT LISTED, REFER TO THE DELIVERY TIME OF A NEARBY OR COMPARABLE COUNTRY AS A REFERENCE. PLEASE NOTE THAT ACTUAL DELIVERY TIMES MAY VARY DUE TO LOCAL CONDITIONS AND THE COURIER'S ROUTES.
PRICES ON THE WEBSITE ARE SHOWN IN THE CURRENCY ASSOCIATED WITH THE SELECTED COUNTRY. THE CURRENCY CHARGED DEPENDS ON THE DELIVERY ADDRESS.
PLEASE BE AWARE THAT CHANGING THE DELIVERY COUNTRY MAY AFFECT BOTH PRICES AND SHIPPING COSTS.
YOUR ORDER WILL BE SHIPPED TO THE ADDRESS OR PARCEL SHOP YOU SPECIFY DURING CHECKOUT.
YOUR ITEM WILL GENERALLY BE DELIVERED ON WEEKDAYS, MONDAY TO FRIDAY. DELIVERY TIMES DEPEND ON THE COUNTRY AND COURIER USED.
PLEASE NOTE: THE RISK OF THE GOODS TRANSFERS TO YOU UPON DELIVERY. IF THE PACKAGING IS DAMAGED, YOU SHOULD REFUSE TO ACCEPT THE ITEM. IF YOU WISH TO FILE A COMPLAINT ABOUT DEFECTS OR ISSUES, YOU MUST INFORM US. PLEASE REFER TO THE "WARRANTY" SECTION FOR MORE DETAILS.
DELIVERY COSTS:
DENMARK: STANDARD DELIVERY WITH GLS OR BRING: 1–2 BUSINESS DAYS – PRICE: 39 DKK (FREE SHIPPING ON ORDERS OVER 700 DKK)
EUROPE: STANDARD DELIVERY WITH GLS: 2–5 BUSINESS DAYS – PRICE: 60–200 DKK (DEPENDING ON DESTINATION)
OTHER COUNTRIES: STANDARD DELIVERY: 5–7 BUSINESS DAYS – PRICE: 200 DKK
NOTE: DELIVERY TIMES ARE ESTIMATES.
GIFT CARDS
GIFT CARDS CAN BE USED AT WWW.BLKLAB11.COM. THEY DO NOT EXPIRE AND CAN BE TRANSFERRED TO ANOTHER PERSON.
MINIMUM AMOUNT: 150 DKK
MAXIMUM AMOUNT: 2500 DKK
DISCOUNT CODES CANNOT BE USED TO PURCHASE GIFT CARDS.
YOU CAN CHECK THE BALANCE VIA THE LINK SENT TO YOUR EMAIL. FOR QUESTIONS, CONTACT US AT CONTACT@BLKLAB11.COM.
FOR GIFT CARD PURCHASES, YOU HAVE A 14-DAY RIGHT OF WITHDRAWAL FROM THE PURCHASE DATE. THE MONEY WILL BE REFUNDED TO THE ACCOUNT USED FOR PAYMENT.
WARRANTY
YOU HAVE A 24-MONTH WARRANTY ON ALL PRODUCTS IN ACCORDANCE WITH THE DANISH SALE OF GOODS ACT.
COMPLAINTS MUST BE MADE WITHIN A REASONABLE TIME AFTER DISCOVERING THE DEFECT – PREFERABLY WITHIN 2 MONTHS. CONTACT US AT CONTACT@BLKLAB11.COM AND DESCRIBE THE ISSUE.
AS A RULE, WE WILL EXCHANGE THE PRODUCT.
REFUNDS ARE ONLY ISSUED IN CASES OF SIGNIFICANT DEFECTS OR IF AN EXCHANGE IS NOT POSSIBLE.
IF THE COMPLAINT IS JUSTIFIED, WE WILL REFUND YOUR REASONABLE SHIPPING COSTS.
REMEMBER TO SEND THE ITEM IN PROPER PACKAGING AND KEEP YOUR RECEIPT. YOU ARE RESPONSIBLE FOR THE ITEM UNTIL WE RECEIVE IT. KEEP POSTAL RECEIPTS AND PROOF OF SHIPPING COSTS, ETC.
RIGHT OF WITHDRAWAL
YOU HAVE A 30-DAY RIGHT OF WITHDRAWAL FROM THE DAY YOU RECEIVE THE ITEM.
YOU ARE RESPONSIBLE FOR THE RETURN SHIPPING COST (39 DKK).
THIS AMOUNT IS DEDUCTED FROM YOUR REFUND.
CREATE YOUR RETURN AT BLK.LAB11//FLOAT.COM. RETURN INFORMATION IS ALSO PROVIDED ON THE PACKING SLIP AND VIA A QR CODE TO THE RETURN PORTAL.
ANY REFUND WILL BE WITHHELD UNTIL WE HAVE RECEIVED THE RETURNED ITEMS.
RETURNS / EXCHANGES
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GO TO OUR RETURN PORTAL: RETURNS.REVERSIO.IO/BLK.LAB11
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FILL OUT THE FORM AND RECEIVE A QR CODE.
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PACK THE ITEM SECURELY WITH ALL ORIGINAL TAGS INTACT AND IN THE ORIGINAL PACKAGING.
- DROP OFF THE PARCEL AT A GLS PARCEL SHOP – THEY WILL PRINT THE LABEL FOR YOU.
REFUNDS:
ONCE WE RECEIVE THE RETURN PACKAGE, WE WILL REFUND THE AMOUNT MINUS 39 DKK (RETURN SHIPPING).
EXCHANGES:
EXCHANGES ARE FREE OF CHARGE. YOU CAN EASILY EXCHANGE FOR A DIFFERENT SIZE, PRODUCT, OR A GIFT CARD.
LIABILITY & FORCE MAJEURE
WE ARE NOT RESPONSIBLE FOR DELAYS OR OBSTACLES CAUSED BY UNFORESEEABLE EVENTS SUCH AS STRIKES, FIRES, FLOODS, ETC.
WE RESERVE THE RIGHT FOR:
MINOR MANUFACTURING DEVIATIONS (+/- 1 CM)
TYPOGRAPHICAL ERRORS AND SOLD-OUT ITEMS
PERSONAL DATA
WE TREAT YOUR PERSONAL INFORMATION CONFIDENTIALLY. YOUR PERSONAL DATA IS PROCESSED IN ACCORDANCE WITH OUR PRIVACY POLICY.
COMPLAINTS & LEGAL JURISDICTION
IF WE CANNOT REACH A SOLUTION, YOU CAN SUBMIT A COMPLAINT TO:
CENTER FOR COMPLAINT RESOLUTION, NÆVNENES HUS, TOLDBODEN 2, 8800 VIBORG, WWW.NAEVNENESHUS.DK.
EU CONSUMERS MAY ALSO USE THE EU’S ONLINE DISPUTE RESOLUTION PLATFORM.
THE AGREEMENT BETWEEN YOU AND BLK.LAB11 IS GOVERNED BY DANISH LAW.
CONTACT
BLK.LAB11 APS
SØLVGADE 6B, 1307 COPENHAGEN K
CVR: 45 39 37 39
MAIL: CONTACT@BLKLAB11.COM